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Get on-demand support from ANCA with TeamViewer

 

TeamViewer is a package for remote control and file transfer between computers and also to provide remote technical support. It allows remote control of any machine on the network that has screen sharing activated. It allows other users to access your screen while having the ability to interact with your files and applications.

TeamViewer Quick Support software is now part of our standard release and is whitelisted. It is available with ToolRoom 2012 (maintenance release RN32.1-1 with patch 28) and the executable is located in C:\Program Files (x86)\ANCA Motion\AMCore 1.4\TCG\3DX\Etc.

This means that any machine installed onsite at customers running RN32.1-1 with patch 28 onwards can be accessed remotely, provided internet access is available.

If you already use TeamViewer for personal use you will still require an ANCA account. The branded version of the Quick Support application only allows 10 minute connections from the free personal account.

Please take a moment to activate your account now.

 

To remotely connect to a machine on-site, customers have to run the TeamViewer Quick Support application. A shortcut is located in the Windows Start Menu:
 

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It can also be launched directly from the installation folder within the AMCore release:
C:\Program Files\ANCA Motion\AMCore 1.5\TCG\3DX\Etc
 

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After a few moments, provided the machine has internet access, an ID and password will be generated.

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Use these details to connect from your PC. Type the ID number in the “Partner ID” box and click the “Connect to partner” button.

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For more details, or if you need assistance with TeamViewer, please contact your local ANCA branch.


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