ANCA Pty Ltd ACN 005 163 244 (ANCA "we", "our") is committed to protecting your personal information in accordance with the Australian Privacy Principles.
This Policy governs how we may collect, use, hold and disclose your personal information, as well as how we maintain the quality and security of your personal information. It also explains how we may share information with our subsidiaries ANCA Motion Pty Ltd ACN 131 418 552, Tinfish Pty Ltd ACN 091 038 381 (together, The ANCA Group) and our network of authorised sales representatives worldwide.
Personal information is information about an individual whose identity is apparent or can reasonably be ascertained from the information. Personal information is not company information, but may be information about an individual representative of a company.
The information we collect about you will depend on the product or service you require. If you do not allow us to collect the information we require, we may not be able to provide you with our products or services.
You may interact with us anonymously or provide us with a pseudonym; however, we may not be able to deliver you our products and services if you do so.
What type of personal information do we collect and hold, and why?
When you request our products and services, and sometimes when you visit our website and complete a web form, we may collect personal information such as your name, address (including the country), email address, phone number and the company you represent (if applicable). We will only collect personal information for the primary purpose of supplying you with our products and services, including after-sales service, and for:
- promoting our products and services
- informing you about special events and offers that might interest you
- contacting you to obtain feedback and for other market research activities
- helping us to improve our website so we may provide a more engaging experience
During the life of the product or the service we have provided you, we may collect and hold additional personal information about you. For example, this could include transactions such as a query or complaint you might make, what it involved and how it was resolved, or it may include a change of address or job title.
We may collect financial details for the purpose of providing you with a product or service. This would most commonly include credit card, debit card details or other means of electronic funds transfer. We do not collect financial details from visitors to the ANCA website, but our subsidiaries in The ANCA Group may collect this information. Please refer to the relevant website.
Sensitive information is personal information such as ethnicity, race, political affiliations, membership of professional bodies, criminal records and health information. We do not collect sensitive information.
How do we collect personal information?
We will mostly collect personal information from you directly either in person, via email or telephone. We may also collect personal information electronically when you visit an ANCA Group website (including when you submit a web form). If you participate in a trade show or event, we may collect your information, such as via a business card, or you may give your personal information to you indirectly by participating in the trade show or event.
We may collect your personal information indirectly from other people or organisations such as our overseas sales representatives. This may be because you have purchased our product from them, you have expressed an interest in our products, or require an after sales service.
How do we hold personal information?
The information we hold about you will be stored electronically in secure data centres owned by a reputable external cloud service provider located in Singapore, and backed up on our local Australian server. ANCA's service provider uses a SaaS hosted client relationship management (CRM) software system to securely hold your information in accordance with ISO 27001, one of the world's most widely recognised information security management systems. Only members of The ANCA Group and its authorised nominees have access to the information stored.
Information stored on our local backup servers is also protected from misuse, loss, interference and unauthorised access or disclosure in line with internal company policy and procedures. Employees are bound by internal information security policies, and access to our information systems is controlled through identity authorisation and passwords.
Information that is no longer required for the intended purpose will be routinely destroyed on a periodic basis as determined by company management.
If you fill out a web form on this website your information will be stored in our CRM software system and some amount of your past browsing on this site may be available to our staff to determine your interests, so we may more effectively engage with you and so we may improve our site. However, if you use private browsing as described above, you may provide us your information without making your past browsing activity available to us. If you do not wish for us to have your personal information please do not fill out any of the web forms on this site.
By providing us with your personal information you agree to receive direct marketing materials from us.
We will not send you direct marketing unless we, or one of our subsidiaries in The ANCA Group. or our authorised overseas sales representatives, have collected your personal information directly from you, or you have provided it on our web form.
ANCA employs a 100% permission based email program. You may opt-in to our monthly e-newsletter by going to www.anca.com. Each edition of our e-newsletter contains clearly marked "Unsubscribe" link so you may request to be permanently removed from future mailings.
If you opt-in to our e-newsletter or any of our other marketing emails, clicking on a link in any of these emails may cause you to be personally identified on our site and may cause some part of your past browsing history on our site to be available to our staff. If you do not wish for this tracking to occur you can unsubscribe from our mailings or use private browsing mode to avoid tracking.
Who will we disclose your personal information to, and why?
We may share your personal information between members in The ANCA Group and our authorised overseas sales representatives.
We will only disclose the information for the purpose for which it was collected, or a purpose for which you consent or you would reasonably expect us to disclose the information. For example, if we collect your information to supply you with a product you would reasonably expect us to disclose your information to our freight company so we may deliver goods to you, and to our independent overseas sales representatives (if applicable) so they can follow up that you have received the goods or service to your satisfaction. If you require a refund, we may need to disclose your details to our bank to make an electronic funds transfer.
The data we collect or that is gathered from our website is the exclusive use of ANCA and The ANCA Group members and:
- will never be shared with other websites (e.g. for the purpose of identifying you across unaffiliated websites)
- will not be shared with anyone outside The ANCA Group, our authorised sales representatives, or our CRM and Marketing Automation host service providers,
except for the following circumstances:
- You have consented to do so or where your consent to the disclosure can be reasonably inferred from the circumstances
- Disclosure to third parties is necessary in achieving the primary purpose for which you disclosed the information
- To enable us to recover a debt
- To enable us to deal with anyone interfering or compromising our rights or property
- Where we are required or authorised by law or where we have a public duty to do so; or
- Where we are otherwise permitted to disclose the information under the Privacy Act.
Do we disclose your personal information overseas?
We may disclose your information overseas to:
- our SaaS hosted CRM service provider in Singapore for managing our client relations;
- our SaaS hosted Marketing Automation service provider in Singapore for managing our e-newsletter;
- employees of members in The ANCA Group that are located overseas; and
- our independent sales representatives around the world.
The recipients may be in Asia, Europe and the USA. A full list of the countries to which we disclose your information is available at the "Contact Us" section of the ANCA website: http://www.anca.com/Contact-Us/Map-of-Global-Contacts.
Members of The ANCA Group are incorporated in Australia and will observe the Australian Privacy Principles in relation to personal information disclosed between members of the Group, even if an employee of an ANCA Group member is located, and receives the information overseas.
Where the recipient of the information is not a member of The ANCA Group, but is an independent person or business with no link to Australia (other than it sells our product or provides after sales service overseas), Australian Privacy Principle 8.1 will not apply to the disclosure of the information. That is, we cannot guarantee that we have taken reasonable steps to ensure that the overseas recipient will deal with your personal information in accordance with the Australian Privacy Principles. If you provide personal information to us we may need to disclose your information overseas to an independent business. By providing us with your personal information, you consent to the disclosure. By consenting to the disclosure, you agree that the overseas recipient is not accountable under the Australian Privacy Principles and the Privacy Act, and you will not be able to seek redress under the Privacy Act for an interference of your privacy.
Security of Information
In addition to ensuring that our CRM service provider has adequate security protection of your personal information, information stored by ANCA is also protected from misuse, loss, interference and unauthorised access or disclosure in line with internal company policies and procedures. Information that is no longer required for any purpose for which the information may be used or disclosed under the Australian Privacy Principles will be routinely destroyed on a periodic basis as determined by company management.
Access to and Correction of Your Personal Information
You can request access to the personal information we hold about you. You can also ask for corrections to be made. There is no charge for requesting that your information be corrected or for us to correct the information. We are permitted to charge a fee for the reasonable cost for processing your request. We reserve the right to refuse your request for access of correction if we are legally entitled to do so. If we do this we will write to you setting out our reasons, and provide you with information on how you may complain about our refusal. If you wish to access information to have it corrected, opt-out of further communication or lodge a complaint please do so in writing or email (details below).
Changes to the Policy
Resolving your complaints or concerns
ANCA aims to address any privacy issue or complaint made by an individual promptly, objectively and confidentially.
Please email our Privacy Officer at firstname.lastname@example.org with your concern of query.
If you make a complaint regarding the privacy of your personal information, we will verify you are authorised to do so and will respond within 30 days.
You are also entitled to make a complaint to the Office of the Australian Information Commissioner if you believe your privacy has been interfered with, by visiting the website at http://www.oaic.gov.au.
ANCA Pty. Ltd.
25 Gatwick Road,
Bayswater North, Victoria 3153, Australia
+61 (0)3 9751 8200